Introduction
Welcome to Health Hive’s website (the “Site”). We are committed to protecting your personal information and your right to privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa. If you have any questions or concerns about our policy or our practices regarding your personal information, please contact us at info@healthhivecpt.co.za.
When you visit our website [www.healthhivecpt.co.za] and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we describe our policy to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. Please read through it carefully. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our site and our services.
This privacy policy applies to all information collected through our website (such as [www.healthhivecpt.co.za]), and/or any related services, sales, marketing, or events (we refer to them collectively in this privacy policy as the “Sites”).
1. What Information Do We Collect?
We collect personal information that you voluntarily provide to us when expressing an interest in obtaining information about our services or when contacting us.
The personal information that we collect depends on the context of your interactions with us and the Sites and the services you use. The personal information we collect can include the following:
- Name and Contact Data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.
- Medical Information. We may collect information regarding your child’s health history, including medical conditions, treatment, and care, which is necessary for providing our services.
2. How Do We Use Your Information?
We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
- To send you marketing and promotional communications. We may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time (see the “WHAT ARE YOUR PRIVACY RIGHTS” below).
- To send administrative information to you. We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
- To fulfil and manage your appointments. We may use your information to fulfil and manage your appointments, including sending you appointment reminders and follow-ups.
- To deliver targeted advertising to you. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
3. Will Your Information Be Shared with Anyone?
We only share and disclose your information in the following situations:
- Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Do We Use Cookies and Other Tracking Technologies?
We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.
5. Is Your Information Transferred Internationally?
Our servers are located in South Africa. If you are accessing our Sites from outside South Africa, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information (see “WILL YOUR INFORMATION BE SHARED WITH ANYONE?” above), in South Africa and other countries.
6. What Are Your Privacy Rights?
In accordance with POPIA, you have certain rights under applicable data protection laws. These may include the right to:
- Request Access. You may request access to the personal information we collect from you.
- Request Rectification. You may request rectification or erasure of your personal information.
- Request Restriction. You may request restriction of the processing of your personal information.
- Data Portability. If applicable, you may request data portability.
In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.
If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note, however, that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
7. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.
8. Do We Make Updates to This Policy?
We may update this privacy policy from time to time in order to stay compliant with relevant laws. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
9. How Can You Contact Us About This Policy?
If you have questions or comments about this policy, you may email us at info@healthhivecpt.co.za.
10. How Can You Review, Update, or Delete the Data We Collect from You?
Based on POPIA, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request to info@healthhivecpt.co.za. We will respond to your request within 30 days.